Privacy Policy

We, Institute for Global Listening and Communication (“IGLC”) (our website “www.listeningprofitsu.com”), is committed to protecting your personal data. This privacy policy explains how we, IGLC, handle the personal data which we hold including the personal data which we collect when you use this website or otherwise when we collect personal data from you such as if you call us or write to us.

Additional information may be provided on particular pages of this website for example, on any specific pages where we collect personal data and you should also refer to those. We also operate cookies on our website and information about that is also provided separately in our Cookies Policy.

It is important that you read this privacy policy together with any other statements or fair processing notices we may provide on specific occasions when we collect or process personal data so that you are fully aware of how and why we are using your data.

CONTACTING US

If you have any questions about this privacy policy including any requests to exercise your data privacy rights, please contact:

Address: IGLC, 325 W. Washington Street, Suite #107, San Diego, CA, 92103, US

Email: support@listeningprofitsu.com

Tel: 001-707-754-7836

YOUR OBLIGATIONS

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you provide us with personal data about any other person, for example any other individuals within your organisation, then you must ensure that you have their consent to pass those details to us and for us to use those details in accordance with this privacy policy. You should also make sure that you bring this privacy policy to their attention.

THIRD-PARTY LINKS

This website may include links to third-party websites, such as our Affiliate Links, Twitter, Facebook and LinkedIn social media pages. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. You should read any policies and other statements on such websites carefully.

DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified. It does not include data which has been anonymised such that a person’s identity is removed.

The following information explains the types of personal data which we collect, use, store and transfer. We will only use your personal data as the law allows us to. The categories of personal data which we use include:

Identity and Contact Data such as names, titles and other identifiers together with address, email address and telephone numbers.

Technical Data including internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, access times, operating system and platform and other technology on the devices you use to access this website. This may also include information about how you use our website.

Profile Data such as username and password details.

Marketing and Communications Data which includes preferences in receiving marketing from us and your communication preferences.

Career Data including your CV, career history information and information about you, including references.

Financial Data (if you are a consumer with our products & services) such as bank account or card payment details when you place an order by signing up to the IGLC.

HOW WE WILL USE YOUR DATA

The information below also explains the purposes for which we use different categories of personal data and the legal basis or bases which we believe applies to those uses, where you use the website www.listeningprofitsu.com We may process your personal data for more than one lawful basis depending on the purpose for which we are using your data.

We may process your personal data for our legitimate business purposes (or those of our group companies), such as:

to deliver our products and services;

to administer this website including troubleshooting, data analysis, testing, system maintenance and support, so that we can provide and improve the products and services we offer and ensure our website operates properly, and for network security;

to provide you with marketing communications such as our newsletter if you have shown an interest in receiving information about our products and services;

to assess and where appropriate, deal with your application, if you express an interest in working for us;

to ensure our third-party providers can perform their obligations to us; and

to gather your feedback on our products and services.

Research and Development

If you volunteer to participate in market research projects being undertaken by us or our group companies this will involve us processing your personal data.

Typically, this will be personal data such as your name, email address, age, job role and details regarding your education. Any personal data you share for the purpose of your participation will only be accessible to members of the team who are involved in market research activities. We may also use third parties to support our market research activities, such as hosting online surveys or for technical support. Any personal data shared with third parties is limited to the extent necessary to fulfil these contracted services. We do not allow third parties to use your personal data for their own purposes.

If you are a consumer and use the website, www.mindtools.com, we may process your financial data to administer your subscription when you place an order and sign up to the IGLC, so that we can provide our services to you. This is necessary for the performance of the contract that will be in place between us.

In addition, we may disclose information about you to the extent that we are required to do so by law or for the purpose of legal proceedings or prospective legal proceedings, in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention) and where we may otherwise do so in accordance with applicable data protection legislation.

HOW IS YOUR PERSONAL DATA COLLECTED?

Most of the personal data which we hold is collected either directly through you (or your colleagues), or when you otherwise get in contact with us, for example, by email, over the phone, or through the use of our website. For example, you might provide certain identity information by completing one of our online forms such as on our “Contact Us” page, if you make an enquiry with us, or if you subscribe to our newsletter.

Some of the technical data which we collect may be collected automatically as you interact with our website for example via the use of cookies and similar technologies.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, under the terms of a contract we have with the organization you represent or for another lawful reason and you fail to provide that data, we may not be able to fully perform our obligations in accordance with our contract, provide you with the information you require or otherwise properly deal with your request.

MARKETING AND PROMOTIONS

From time to time we may use your data including identity and contact data, technical data and marketing and communications data, to contact you with information about our products and services. You will receive marketing communications from us if you have agreed to be included on our marketing database.

You can ask us to stop sending you marketing messages at any time by contacting us at any time by calling us or writing to us by post or email, using the contact details provided above.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will explain the legal basis which allows us to do so. Please also note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

If you would like further information about how we use personal data and the purpose which we might use it for, please contact us using the contact details set out above.

DISCLOSURES OF YOUR PERSONAL DATA

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know it. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

End of Policy.

FREE LISTENING STYLE ANALYSIS REPORT
Get to know your own listening style. We’ll do an analysis and even give you a free special 30 - minute coaching session when you complete the listening questionnaire! Rate the following using a scale of 1 to 10: 10 = true ; 5 = somewhat true; 1 = not true
1. I make quick decisions about what others are going to say, I don’t really need to hear the rest of the sentence.
2. I listen to people to get to the “bottom line”. I want them to hurry up!
3. I finish people’s sentences to show that I understand them.
4. I interrupt people’s sentences if I already know what they’re going to say.
5. I make up I am listening while doing several other things; I’m efficient / a “multi-tasker”.
6. The reason I listen is to get something out of the conversation that applies to me.
7. I usually listen to myself when I’m speaking.
8. I’m at ease listening to my hunches and intuition.
9. I worry about what I'm going to say next.
10. I look for other things besides the words in a communication (cadence, voice volume, pauses, eye movements, gesturing).
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