MEET Dr. Carol McCallSocial Psychologist & Listening Expert


Dr. Carol McCall is recognized as an accomplished social psychologist and former Master Certified Coach, (M.C.C.) (2002-2017) designee by The International Coach Federation (ICF) – the first African American woman to achieve the ICF’s highest accreditation. Dr McCall has five decades of combined experience in education, psychotherapy and personal performance enhancement, with a specific expertise in listening dynamics, communication skills, coach training, life development and performance training.

A dynamic teacher, motivational leader and mentor, her curriculum and body of work has broken new ground in the fields of listening, communication and coaching. Dr. McCall is a positive and empowering life-long innovator with a strong entrepreneurial spirit, and special talent for transforming ideas and conceptual strategies into personal and professional achievement.
Author of the books, Listen! There’s A World Waiting To Be Heard and I know You Hear Me, Are you Listening?, Dr. McCall is a respected trainer and executive coach, with guest appearances ranging from International Listening Association conference panels, to university guest lectures, to local and national TV appearances. Her unmatched listening skills and “laser” coaching approach has supported CEOs, celebrities and leaders from academia, government, the clergy and the healing professions. She turns goals into action, results and profitability.
Dr. McCall has delivered leadership training and communication solutions to teams from industry-leading organizations including: AT&T (USA), Bayer Corporation (Canada), GE Capital-Corporate Financial Systems Division (USA) Amdahl – HR Division (USA), and Unilever – Home Products Division (So. Africa) St Edward’s University and theThird Judicial District Court of Detroit
Dr McCall has reached more than 2 million people through her coach training, seminars, books and audio books, magazine articles and television appearances.

MEET Ana FloydCo-Owner, Facilitator & Coach


In addition to being a co-owner of the IGLC, Ana is a certified trainer for the Listening Course, a licensed trainer for the Possibility of Woman course, Life Development Coach in Communications program graduate and trainer.

Ana has a Professional Certified Coach accreditation from the International Coaches Federation and a in sociology from the University of California, Davis.

Ana Floyd, PCC, attended her first coaching workshop in 1989. It was led by her future business partner,  Carol McCall, Ph. D. and future International Coach Federation founder Thomas Leonard. The Design Your Life Workshop at the College for Life Planning set her life on a path she faithfully follows to this day: a “Life Purpose” to return herself and others to optimal health through coaching.

Ana joined company founder, business partner and mother Carol McCall, Ph. D. to form what would become the Institute for Global Listening and Communication.

For more than two decades, Ana has refined her craft as a coach within the Life Development Coach in Communications™ program, while also overseeing the day to day operations, production and facilitation of a global coaching and training organization’s programs, seminars and webinars.

Ana has logged several thousand client coaching and training hours with program participants from around the world. Ana is an invaluable coaching resource to leaders from all walks of life, but entrepreneurs, government officials and leaders from the legal and healing professions have found her experience running a service-oriented, global coaching and training business particularly helpful.

Ana stays active within the coaching community, currently serving as the Secretary of the board for International Coach Federation – San Diego chapter, as well as a supervisory board member with the Women in Leadership Executive Program for University of California, Santa Barbara extension.

Ana Floyd, PCC

Facilitator/ Coach

Past clients include

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OUR MISSIONWe, the members of The Institute for Global Listening and Communication, commit:
* our lives to listening to and honoring each person, regardless of background, in a way that enables the recovery of their ability to create a life of choice;

*to offer the principles and technologies of Life Development to serve life projects that validate the unique contribution each person is;

*to validate each person's life purpose as a gift to us all, and ensure said purpose is aligned with their core values.

We further commit that the emerging values of our society shall be service and partnership. We declare that integrity and the honouring of life purpose shall be the course by which persons and communities freely choose to "live a life of no regrets".
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