Frequently Asked Questions

What are IGLC courses about?

Participants learn how to use listening as a skill that enables them to strengthen and/or build relationships with each conversation. Also, through various exercises, participants learn how to recognize their individual communication habits, catch themselves engaged in unproductive behavior and shift in the course of the interaction so that it has an ultimately productive outcome.

How did all this start?

IGLC’s founder, Dr.Carol McCall, drew on her social psychology, teaching, entrepreneurial, personal development work and life experiences to create what has become the core content for our courses. The nine principles of Empowered Listening and our methodology for delivering them have been a work in progress for most of her 50+year career.

What can participants hope to gain by attending your courses?

Course participants learn how to stop interpreting what they’re hearing and begin to listen to what’s actually being said. The result of this subtle-sounding shift in focus is profound improvement in the areas of clear communication, family and work-related conflict resolution and the ability to manage, lead, perform and produce.

Why focus on listening?

Listening, not speaking,  is the nucleus of communication. After working with people ranging from corporate CEOs to the criminally insane, Dr. McCall came to realize that being heard and understood was as primal a need as food and self-preservation for most human beings. The tools of Empowered Mindful Listening were created to address this need.

Who typically attends your courses?

Our business has grown over the past 30+ years by word-of-mouth, so our course alumni run the gamut demographically. Alumni tell friends, family, colleagues, anyone they care about. Small business owners, entrepreneurs, homemakers, corporate executives, teachers, students, psychologists, aerospace engineers, people from all walks of life have attended our courses. Our youngest participant has been 13 years of age, and our oldest, 89.

What happens in a typical course?

The content and focus vary depending on the course, and there are format similarities. During the Presentations and Discussions, the seminar leader speaks about various subjects relevant to listening, adult life and childhood communication experiences. Participants Journal at various times, to access memories and explore people and events that have influenced communication/listening habits. Small Group Sessions led by Coaches-in-Training and Certified/Licensed Trainers convene 5-15 participants for exercises designed to practice the listening tools. There is also group interaction, where participants share, discuss, listen and learn from each other.

How long are the courses?

Some intro courses last an hour. Other, more in-depth curriculum is 90 minutes each week, stretching over a nine-week period.  Most coursework falls between these two extremes.



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    Get to know your own listening style. We’ll do an analysis and even give you a free special 30 - minute coaching session when you complete the listening questionnaire! Rate the following using a scale of 1 to 10: 10 = true ; 5 = somewhat true; 1 = not true
    1. I make quick decisions about what others are going to say, I don’t really need to hear the rest of the sentence.
    2. I listen to people to get to the “bottom line”. I want them to hurry up!
    3. I finish people’s sentences to show that I understand them.
    4. I interrupt people’s sentences if I already know what they’re going to say.
    5. I make up I am listening while doing several other things; I’m efficient / a “multi-tasker”.
    6. The reason I listen is to get something out of the conversation that applies to me.
    7. I usually listen to myself when I’m speaking.
    8. I’m at ease listening to my hunches and intuition.
    9. I worry about what I'm going to say next.
    10. I look for other things besides the words in a communication (cadence, voice volume, pauses, eye movements, gesturing).
    To receive your free listening analysis coaching session , enter your name, e-mail address and contact phone number here. If you were referred to the website, please list who referred you.

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